over 3. My post code is GU2 8JA. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. For further info on anything else in regards to. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. TV on the go. Wifi speed depends on so many things. Go to our service status page. Very Slow Network speed. The Financial Ombudsman Service Exchange Tower complaint. It's been consistently slow on upload for almost a year. He also moved my connection on to a different tap. 3rd image is through VPN but using TCP protocol, not the. 33 Comments. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. Speak to your provider. 0 Mbps upstairs. Select the option next to Enable Modem Mode. We advise using their services securely and reviewing complaints beforehand. You will be contacted by a member of our Complaints Team. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. Click on the “Upstream” tab. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. Hi Virgin Media. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. Download speeds typically almost always hitting 200 Mbps. Volt Gig1. Dave Snelling. Or 0345 454 1111* from any other phone. I can upload the network levels and hopefully someone can help understand what exactly the problem is. 4 QAM256 3 4 16300. Fainbrog. Browse. Upgrades & products. . How to make a complaint via phone. Apr 10, 2023. We aim to resolve your complaint within 10. Here's what I've done to get 'acceptable' speeds. |. Solved: Virgin media is changing the phone system so that the phone comes through the router. Virgin Hub 3 Modem Mode Slow. 1/9. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Network Log. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. you could ca. I phoned the technician team and asked. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Welcome to Virgin Media’s help and support page. Email Tom Mockridge (CEO) on tom. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I now average 10MBps (80Mbps) over OpenVPN using PIA. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. It's now actually so slow most speed tests time out before giving me results. 96%. Here are my stats it a Hub 4 I believe. - 5241278. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. louisg. 12 months left on the contract. net and broadband quality monitor), although it's supposed to be 250Mbps. The connection is so poor at times samknows start to run a test. Forum; Apps. . 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. Facebook: BT. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. Delayed repair following loss of service. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. I do not work for VM. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Having worked in IT and call centres. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. The same connection on the. - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. Gig1 speed - disappointing. Read advice on what to do if you think there are BT faults. Virgin TV 360. . Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. Email. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Loose or damaged coax cables are the usual issue here. Here’s how much we’ll credit you for the following service issues: £9. This is on WiFi but as a fibre engineer I have. 65. 404 - Page not found. Virgin says that this can cause reduced speeds and breaks in connection as they all fight for the best signal. 1 Kudo. Legally I am due 50% of the advertised speed which was 200mbps. 1 channel enabled for upstream. . Virgin Mobile. Below is what this looks like on our router, the number of bonded channels may be. If it’s not a technical issue you need help with then we’re here to support you on. Latency issues etc. This Code lets you know how to go about making a complaint and how to take it further if you need to. Account - Cable. I've done all the testing,. limits around 19-50mbps on m350. Up to 3 WiFi Pods if needed. info@financial-ombudsman. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. By Tim Smith | Monday, June 12th 2023. Tuning in. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. WiFi speed is only as good as the worst connection on each side. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. . This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. We would like to show you a description here but the site won’t allow us. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 4GHz or 5GHz. I'm specifically looking at torrenting. This evening I ran the Virgin Media speed test. Re: GIG 1 Slow Speed. Winner: Virgin Media offer the fastest widely available download speed of 1. All BT’s contracts are currently for 24 months. My mobile network is way faster than my broadband. 83 per day if we don’t install your services on the promised day until installation’s completed. Discover Virgin Media. 3. Gaming Support. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. There’s a network fault in your area. 22-04-2023 10:19 - edited 22-04-2023 10:20. on 12-04-2023 12:54. Typically, extenders are linked through a wired port using an Ethernet cable. With my phone standing next to the hub I'm getting 900mbps on wifi. on 29-08-2021 20:58. Overview. John-----I do not work for VM. com, but it did not help me to solve and fix my slow UPLOAD spead. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Virgin Media invests more than £1 billion a year in its ultrafast network. Forums. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. 71% last year to 13. A new warning from Virgin Media has revealed why your broadband might be really slow. I recently upgraded from 500MB to 1GB. It looks like an LLD service with a tiny buffer and, hence, wait time. 01 Mb upload on the 1Gig package. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. Hey folks. The Financial Ombudsman Service Exchange Tower complaint. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. Posted in Speed. Google One. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. TV. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. Please can someone check that my c. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. 168. 28. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. m. Downdetector, which tracks websites, showed more than. £8p/m extra or included with Gig1 or Volt. Your wifi devices many not have the latest spec in them also. New confirmed good cables are the same. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. My Virgin Media. I have a hub4 which is in modem mode. I have had slow speed for 2 weeks. A speed test of my connection is 200Mbps download 20Mbps upload. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. (I've been. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. @virginmedia upload speeds are constantly slow during the day. I'm getting really bad speeds on my Virgin Media WiFi connection. uk. Community Fibre and Virgin Media tie for the best broadband speed. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. co. Further exclusions & legal stuff apply. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. ^Martin. The estimated fix date is: 03 NOV 2021 09:00. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. You can check the broadband speed at our broadband speed test page. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. 4 hours placed in modern mode and an Asus RTAX86u router. Gaming Support. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Views. 404 - Page not found. Nick Ansell/PA Wire. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. I can only conclude this decrease in speed. on 15-09-2023 14:50. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. TV;. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. 0c9821507a37ee02. The download speeds available on Virgin Media are available to customers based on your speed package. 100. Phone. Other computers in the office are working OK. 2/2. Link . The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Very slow upload speed. Make a broadband speed complaint. 4GHz network which does have slower speed. The usage has changed recently as it was just a single user but now. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. I recently left Virgin Media and the process proved time-consuming and stressful. Run a broadband speed test. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. Via Wi-Fi I’m getting speeds of c. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). Downdetector has seen an increase in reported problems since just after 9am this morning. Once the test begins click on: Run full test to see all the stats. 15 if we don’t turn up on the promised day of an. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Any higher than 100ms will cause significant lag and make online games difficult to play. We bringVirgin Media has collected 1993 reviews with an average score of 1. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. This is then disrupted to the connected devices, so unless. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Hub 5 Ethernet slower than wifi. S. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. I've called VM a few times and followed the full reset on router proce. on 18-03-2023 09:48. 168. Volt. Open a web browser and go to 192. 2022. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. Ive been experiencing slow upload speeds of around 0. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. Virgin Media investigated over cancelling problems. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Download speeds are generally fine but upload speeds are very slow or non existent. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. 1 channels for upstream on their HUBs. UK PS4 player here. although any outcome will be slow and bureaucratic, and will be. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. 2022. Check with your provider to see if it’s fit for purpose. If you find that the broadband speed is slow, our broadband speed advice can help. If you are, your broadband provider may be in breach of contract. M50: This comes with an average upload speed of 54Mbps. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. 16. Every device tested provides the same 150 mbs Ethernet connection. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. Use the test below to see if the issue is at the Hub or device. I have rebooted the internet hub several times and tried different ports. . Working hard to help connect the nation, shop our offers and order online. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Having issues with broadband speed . Email. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. on 06-03-2023 17:44. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. Service 53. Speed. This complaint form is for Virgin Media Ireland Customers only 3. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. For the last 2/3 months I've noticed a significant drop off on speed and reliability. Upload speed is fine. So no real difference in location. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. My Virgin Media. £29. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Apologies for the issues that you have been having with your speeds. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. That speeds recover as the day progresses could be that we. Available with M50 broadband or faster. TV on the go. uk and broadband. Make a broadband speed complaint 5. Online chat: You should see the option to start a chat on Virgin Media's website. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. This has been going on for at least two months. It's now actually so slow most speed tests time out before giving me results. First call 0800 561 0061 - use the automated service to see if there is a local service issue. Speak to your provider. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. on 26-11-2022 19:54. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. V6. £5. on 13-01-2023 08:53. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. If you have a slow internet connection, you may need to upgrade your plan. You dont need a new router just for the test the Computer will connect directly. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. Select Modem Mode on the left hand side of the screen. I would like to add only my download speed is affected. Solved: Hi Everyone. I can see no way on the website to actually report this problem, even tried there complaints pr. Slow Broadband speed. Check your internet speed with our free broadband speed test. 5-1 mbps every day after 1pm for the last 2 weeks. A speedtest will show speeds of around 10mb randomly. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. 33 for each calendar day that the service is not repaired. Leave it off for about 10 seconds. Common complaints. Give your broadband a boost. Address any slow speeds. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. 5 to 5Mbps -- but has. internet is throttled during the day. this is going up and down a lot. A Virgin Media engineer visited my property after I reported slow download speeds. I have a 200Mbps contract, currently my speed both upload and download is under 10. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Broadband, TV and Landline offers . The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. , and Saturday and Sunday, 8. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. You. My latency is 11ms and packet loss is 0. 3)So far as the TV is concerned I. We advise using their services securely and reviewing complaints beforehand. I have removed app from my iPad & re-installed it but still only getting 100mbs.